Return Policy
Last updated: May 2025
No Returns. No Exchanges.
All sales at CHO Music World are final. We do not accept returns or exchanges for any reason once the product has been delivered and accepted by the customer. Please inspect your order carefully at the time of delivery before accepting it.
Damage During Shipment — Unboxing Video is Mandatory
We take great care in packaging your instruments. However, if your product arrives damaged due to shipping, we will assist you in raising a claim — but only if the following conditions are met:
Unboxing video is mandatory
You must record a clear, uninterrupted video of the full unboxing from the moment you receive the package — before and during opening. Videos that start after the package is already open will not be accepted.
Report within 24 hours of delivery
Damage claims must be reported to us via WhatsApp within 24 hours of receiving the package. Claims reported after this window will not be considered.
Keep all original packaging
Do not discard the box, packing materials, or any accessories. The original packaging must be intact for a damage claim to be valid.
Do not use or repair the item
If you suspect damage, stop using the product immediately. Using or attempting to repair a damaged product voids any claim.
What Happens After a Valid Damage Claim?
If your claim is verified and all conditions above are met, we will coordinate with the courier/shipping provider on your behalf to resolve the issue. Resolution may include repair, partial refund, or replacement at our sole discretion — depending on the extent of damage and product availability. We are not obligated to replace or refund if the shipping partner's investigation is pending or denied.
Important Notes
- • No returns for change of mind, wrong selection, or dissatisfaction with sound/feel.
- • No exchanges for a different model, colour, or brand.
- • Products sold at discount or during sales are strictly non-returnable.
- • Consumables (strings, reeds, picks, drumheads) are non-returnable once delivered.
- • We strongly recommend trying instruments in-store before purchasing if possible.
+91 99945 99351(Call or WhatsApp for damage claims)
Also see: Warranty Policy →